Approach
Softwin’s approach to POST IMPLEMENTATION SUPPORT of SAP ERP software:
Create a Remote Help Desk Support infrastructure for Customer to provide following support services:
FUNCTIONAL MODULES SUPPORT
- Maintenance of Existing Business Processes as Mapped in SAP in the implemented modules as of date.
- Maintenance of Existing Programs.
- Maintenance of Customized Transactions.
- Provide assistance to users in addressing the problems / issues encountered on a day-to-day basis.
- Provide assistance to client where the problems in the Standard SAP R/3 and needs to be addressed by SAP through SAP Support Portal.
TECHNICAL SUPPORT SERVICES: BASIS SUPPORT (SAP SERVERS)
- Study & Consult on installed BASIS setup and system landscape. Including landscape authorization matrix, current user roles and profiles, disaster recovery plan, backup and restore policy, Basis reports, etc.
- Expert help to Customer IT Team to study authorization appropriateness and scrutinize User rights.
- New/ Change user Authorization
- Server Health check & reporting
- Backup/Restore strategy suitability and reporting status to Customer IT Team.
- Tuning of the Data Base sizes based on the requirement
- Performance Tuning based on the requirement
- Database Growth Monitoring
- CRT/Notes/Patch evaluation & application
- SAP R/3 Landscape suitability and maintenance consulting and execution
- Help on Solution manager installation and implementation.
- Consultancy for new SAP Server installation / Client Creation / Client Copy / Basis Configurations / Server landscape changes
TECHNICAL SUPPORT SERVICES (ABAP – REPORTS/SCRIPTS)
- Maintenance of Existing Programs, Reports and Layouts
- Minor Modifications to reports and layouts that requires minimal time and effort.
- Fine tuning of existing programs to improve performance
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