Softwin’s approach to IMPLEMENTATION of SAP ERP software comprises of following phases:
PROJECT PREPARATION which includes
AS-IS process study
AS-IS TO-BE & Gap Statements
PROJECT SOLUTIONING which includes
Business Blue Print preparation phase
High Level Prototype Demo
REALIZATION which includes
Development and Customization
Cut Over strategy
FINAL PREPARATION and GO-LIVE
User Acceptance Testing
Softwin’s approach to POST IMPLEMENTATION SUPPORT of SAP ERP software:
Create a Remote Help Desk Support infrastructure for Customer to provide following support services:
FUNCTIONAL MODULES SUPPORT
Maintenance of Existing Business Processes as Mapped in SAP in the implemented modules as of date.
Maintenance of Existing Programs.
Maintenance of Customized Transactions.
Provide assistance to users in addressing the problems / issues encountered on a day-to-day basis.
Provide assistance to client where the problems in the Standard SAP R/3 and needs to be addressed by SAP through SAP Support Portal.
TECHNICAL SUPPORT SERVICES: BASIS SUPPORT (SAP SERVERS)
Study & Consult on installed BASIS setup and system landscape. Including landscape authorization matrix, current user roles and profiles, disaster recovery plan, backup and restore policy, Basis reports, etc.
Expert help to Customer IT Team to study authorization appropriateness and scrutinize User rights.
New/ Change user Authorization
Server Health check & reporting
Backup/Restore strategy suitability and reporting status to Customer IT Team.
Tuning of the Data Base sizes based on the requirement
Performance Tuning based on the requirement
Database Growth Monitoring
CRT/Notes/Patch evaluation & application
SAP R/3 Landscape suitability and maintenance consulting and execution
Help on Solution manager installation and implementation.
Consultancy for new SAP Server installation / Client Creation / Client Copy / Basis Configurations / Server landscape changes
TECHNICAL SUPPORT SERVICES (ABAP – REPORTS/SCRIPTS)
Maintenance of Existing Programs, Reports and Layouts
Minor Modifications to reports and layouts that requires minimal time and effort.
Fine tuning of existing programs to improve performance
Softwin Technologies Pvt. Ltd., since inception is SAP ERP Services provider based at Indore (MP), India. Softwin Technologies is Value Added Reseller (VAR) Partner of SAP, authorized to resell SAP S/4 HANA Enterprise Management User Licenses and SAP C4C (Cloud for Customer) Subscription Licenses.